INTAKE COORDINATOR (FULL-TIME)

Location: San Diego Hospice

Reports to: Executive Director/Administrator

JOB DESCRIPTION

Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

  • Coordinates all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.

  • Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.

  • Coordinates the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.

  • Establishes and maintains positive working relationships with current and potential referral sources.

  • Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.

  • Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters.

  • Maintains community and customer perceptions of Advantage Health Systems as a high quality provider of services.

  • Gathers, collates, and reports referral statistics including key customer referral trends.

  • Maintains comprehensive working knowledge of Advantage Health Systems contractual relationships and ensures that patients are admitted according to contract provisions.

  • Participates in quality assessment performance improvement teams and activities.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

POSITION QUALIFICATIONS:

  • At least one experience in health care management, preferably in home care operations.

  • Demonstrates good communications, negotiation, and public relations skills.

  • Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

SKILLS REQUIRED:

  • Ability to type 50 words per minute.

  • Word processing skills.

  • Personal computer skills.

  • Business machine knowledge.